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TERMS, CONDITIONS & POLICIES

Shopping in our webshop

We don’t just obide by the Swedish and International Sale of Goods Acts – we try our hardest to exceed them.

When shopping in our webshop you’re always entitled to a 30 days full refund guarantee. Return your order undamaged within 30 days with a copy of your order confirmation we will give you your money back. Please note that the shipping cost that was charged upon purchase will not be refunded in the case of a return. We will refund your money no more than 3 business days after we have received your return. Refunds will be made through your original transaction method.

When returning or exchanging an article the buyer will pay for the return shipping.

We require all packages to be wrapped carefully upon return. Please note that the box is to be seen as part of the product and should not be damaged by tape, stickers or writing.

INTERNATIONAL ORDERS
We ship internationally to several countries. To find out if we ship to your country, simply put an item in the shopping cart and go to the checkout to see if your country is listed.

When ordering you will pay a reduced shipping charge. However we can not cover it fully due to the high cost of international shipping.

Our shipping is carried out through FedEx, with home delivery. Customs and VAT fees will be added when importing goods to countries outside the European Union. The fees will be charged by FedEx and are not included in the order total.

UNCLAIMED ORDERS
If UPS can’t deliver the package to you we will have to charge you 40 EUR or 50 USD for the shipping and handling back to us. Remember that you can always track your package through the shipping confirmation e-mail that you receive when we ship you order. Didn’t receive a shipping information e-mail? Please check your spam filter before contacting info@gramshoes.com.

TRANSPORT DAMAGES
Gram will cover all costs of replacing the merchandise due to damage caused during transportation. If there is visible damage to the package upon delivery, please refuse it. Ask the distributor to note why it has been refused, contact info@gramshoes.com and report the damage caused by transportation with relevant details about the damage and your current order number.

FORCE MAJEURE
If Gram fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Gram cannot be held responsible for the consequences.

PAYMENT OPTIONS
In our webshop we accept payments in the following currencies

SEK – Sweden, Norway, Denmark, Finland
Euro – Rest of Europe
USD – Rest of the world

Your order can be paid by using

Visa/MasterCard
Traditional credit card payment option through secure servers.
We can never access your credit card information.

PayPal
A safe and easy way to pay with your card online.
We do not use surcharges for PayPal.
Read more PayPal

Klarna Faktura
Buy now, pay within 30 days.
Only applicable in Sweden.

Terms & Conditions Klarna: klarna.com/sv/villkor

Klarna Kampanj
By using Klarna Konto you have the possibility to split your payments monthly to suit your needs. To find out more, please visit Klarna and read more: https://klarna.com/campaign/christmas2015/?lang=sv
Only applicable in Sweden.

Terms & Conditions Klarna: klarna.com/sv/villkor

SAFE PAYMENTS
We cooperate with DIBS and VISA/MasterCards secure payment solution 3D Secure to make sure that your payments are always carried out in a safe way. All payment information is encrypted. We will never have access to your credit card or payment information and no data is stored in our servers.

CUSTOMER SERVICE
Our digital customer service is open for all your questions all business days 9.00-17.00 (CET +1 hour)
info@gramshoes.com

Please note that we are closed during weekends and holidays. We will reply to your e-mail as soon as possible, the following business day.




Our Privacy Policy (GDPR)

Gram International AB (below Gram) has issued the following privacy policy to explain how we work to ensure that your privacy is protected when using our services and visiting our website.

Who is responsible?
The Swedish company Gram International AB is the controller of the personal data. The data we store is stored within the European Economic Area (EEA) but may also be transferred to and processed in a country outside of the EEA. All transfers of personal data are carried out in compliance with applicable laws.

Gram International AB
Södermannagatan 16
S-116 23 Stockholm
Sweden

Phone: +46 (0)8 32 32 41
E-mail: info@gramshoes.com
Company registration: Bolagsverket/Swedish Companies Registration Office
Company registration no: 556792-9129
VAT no: SE556792912901


What type of data do we collect?
We will collect personal data that you submit to us when you for instance place an order, contact our customer service, register to receive newsletters or enter a competition. The data that you submit to us might include contact information, date of birth and payment information.

How do we use your personal data?
We might use your personal data for the following purposes:
- To process your orders and returns via our online services
- To send text message notifications of delivery status and pick-up information
- To contact you in the event of any problems with the delivery of your items
- To send marketing offers such as newsletters
- To answer your inquiries sent to our customer service
- To notify winners in competitions arranged

Gram will save your personal information as long as it takes for us to fulfil our commitment towards you as a customer, or as long as we according to law are obliged to do so. After this your personal information will be deleted.

Who will have access to your personal data?
To be able to complete our commitment towards you as a customer we might share your personal information with our partners that are involved with order processing (warehouse), order payment, order transportation and newsletter distribution.

How we protect your personal data
Your personal data is protected through both technical security (encryption and other safe transfer methods) and organizational security measures such as personal passwords and limited access profiles. We are committed to continually updating our security measures in line with technological progress. When shopping at gramshoes.com your payment information is protected via industry standard payment encryption technologies.

Correcting or removing personal data
You have the right to request which personal data information we have stored on you at any time. You also have the right to have the personal data information we have stored on you corrected or removed. We cannot delete or correct your personal data information if there is a legal storage requirement, such as book-keeping rules or other legitimate grounds such as unsettled debts. At any time you can withdraw your consent to us using the data for marketing purposes. If you have any questions or want to remove your data, please contact us at info@gramshoes.com.

Cookie Policy
We use cookies to give you a relevant and pleasant online experience. By using our website you agree to our use of cookies in accordance with this cookie policy.

What is a cookie and how is it used?
A cookie is a small text file that is saved to your computer or mobile device. Gram uses cookies to enhance and simplify your visit in our digital channels. We do not use cookies to store personal data.

Gram uses two types of cookies, permanent and temporary (session cookies). A permanent cookie is stored on your computer or mobile device no longer than 12 months. A session cookie disappears when you close your browser window. The permanent cookie is used for instance to remember which currency you'd like to shop in and the session cookie is used to keep track of what you've put in your shopping cart and when you've closed a pop-up-window that you don't want to see again.

Removing cookies
You can easily remove cookies from your computer or mobile device using your browser. Instructions are found under "Help" in the browser menu. You can also choose to disable cookies or get a notification each time a cookie is sent to your computer or device. But please note that if you choose to disable cookies, you won't be able to take advantage of all our features online.

Third party cookies
Gram uses third party cookies to collect statistics for analysis purposes like Google Analytics and produce content and advertisements tailored to your interests, both on our own site as well as others. The cookies used are both permanent and temporary (session cookies). The permanent cookies are stored no longer than 24 months on our device.