International orders

We ship internationally to several countries. To find out if we ship to your country, simply put an item in the shopping cart and go to the checkout to see if your country is listed.

When ordering you will pay a reduced shipping charge. However we can not cover it fully due to the high cost of international shipping.

Our shipping is carried out through DHL Freight in Sweden and will be delivered to your nearest pick-up hub. We ship with UPS in Europe and FedEx outside of Europe, with home delivery. Customs and VAT fees will be added when importing goods to countries outside the European Union. The fees will be charged by FedEx and are not included in the order total.

Unclaimed Orders

If UPS/FedEx can’t deliver the package to you we will have to charge you 40 EUR or 50 USD for the shipping and handling back to us. Remember that you can always track your package through the shipping confirmation e-mail that you receive when we ship you order. Didn’t receive a shipping information e-mail? Please check your spam filter before contacting info@gramshoes.com.

Transport Damages

Gram will cover all costs of replacing the merchandise due to damage caused during transportation. If there is visible damage to the package upon delivery, please refuse it. Ask the distributor to note why it has been refused, contact info@gramshoes.com and report the damage caused by transportation with relevant details about the damage and your current order number.

Force Majeure

If Gram fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Gram cannot be held responsible for the consequences.

Customer Service

Our digital customer service is open for all your questions all business days 9.00-17.00 (CET +1 hour)
info@gramshoes.com

Please note that we are closed during weekends and holidays. We will reply to your e-mail as soon as possible, the following business day.