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RETURNS AND CLAIMS

RETURNS AND CLAIMS

RETURNS

We don’t just obide by the Swedish and International Sale of Goods Act – we try our hardest to exceed it.

When shopping at gramshoes.com you’re always entitled to a 30 days full refund guarantee. Return your order undamaged and in its original packaging within 30 days and we will give you your money back. We require all packages to be wrapped carefully to accept your return. Please note that the shipping cost that was charged upon purchase will not be refunded in the case of a return. We will refund your money no more than 3 business days after we have received your return. Refunds will be made through your original transaction method.

For Swedish and European customers:
Please use the return label included in your original delivery. A return fee of SEK 50 / EUR 9 will be deducted from your refund. Make sure to include your original order number in the package.

For non-European customers:
Please contact info@gramshoes.com to receive your return label. A return fee of USD 15 will be deducted from your refund. Make sure to include your original order number in the package.

CLAIMS
Gram cover all costs of replacing the merchandise due to damage caused during transportation. If there is visible damage to the package upon delivery, please refuse it. Ask the carrier to note why it has been refused, contact info@gramshoes.com and report the damage caused by transportation with relevant details about the damage and your order number.

If you have any other issues with your shoes, please contact us on info@gramshoes.com and we'll do our best to sort it out for you!

// The Gram team