Terms & Conditions

We don’t just obide by the Swedish and International Sale of Goods Acts – we try our hardest to exceed them.

These terms and conditions apply to all orders and made through www.gramshoes.com. By ordering from the website, you agree that these conditions apply between you and Gram International AB, SE556792912901. Orders can only be made by persons that are 18 years old or older. These Terms and Conditions may be modified at any time by Gram International AB at its sole discretion, without prior notice. Please note that the valid version of the Terms and Conditions for your order is the version that was in effect at the time when you placed the order.

ORDERS & AVAILABILITY

An order confirmation will be sent to you by email when your order is placed. Gram International AB does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, our customer service team will contact you shortly by email.

PRICES

In the webshop prices are displayed for each item. If your country is part of the European Union (EU), the prices include Swedish VAT at 25%. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are applied once your package reaches your country. We cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Orders to Norway and Switzerland will not be subject to VAT, please note that import duties will be applied once your package reaches customs.

SHIPPING

We ship internationally to several countries. To find out if we ship to your country, simply put an item in the shopping cart and go to the checkout to see if your country is listed.

When ordering you will pay a reduced shipping charge. However we can not cover it fully due to the high cost of international shipping.

Our shipping is carried out through DHL Freight in Sweden and will be delivered to your nearest pick-up hub. We ship with UPS in Europe and FedEx outside of Europe, with home delivery. Customs and VAT fees will be added when importing goods to countries outside the European Union. The fees will be charged by FedEx and are not included in the order total.

RETURNS AND CLAIMS

When shopping in our webshop you’re always entitled to a 30 days full refund guarantee. Return your order undamaged within 30 days with a copy of your order confirmation you will be fully refunded for the product. Please note that the shipping cost will not be refunded in the case of a return. We will refund your money no more than 3 business days after we have received your return. Refunds will be made through your original transaction method.

If using the return label to return your product we will charge a return fee of  SEK 50 / EUR 9 / USD 15 which will be deducted from your refund.

We require all packages to be wrapped carefully upon return. Please note that the box is to be seen as part of the product and should not be damaged by tape, stickers or writing.

UNCLAIMED ORDERS

If a delivered package is not collected or signed for, we reserve the right to charge you a fee covering the entire cost of the shipping as well as any additional penalty and processing fees. Non-collected packages are normally not covered by the right to return items.

Remember that you can always track your package through the shipping confirmation e-mail that you receive when we ship you order. Didn’t receive a shipping information e-mail? Please check your spam filter beforecontacting info@gramshoes.com.

TRANSPORT DAMAGES

Gram will cover all costs of replacing the merchandise due to damage caused during transportation. If there is visible damage to the package upon delivery, please refuse it. Ask the distributor to note why it has been refused, contact info@gramshoes.com and report the damage caused by transportation with relevant details about the damage and your current order number.