TERMS CONDITIONS

Shopping in our webshop

We don’t just obide by the Swedish and International Sale of Goods Acts – we try our hardest to exceed them.

When shopping in our webshop you’re always entitled to a 30 days full refund guarantee. Return your order undamaged within 30 days with a copy of your order confirmation we will give you your money back. Please note that the shipping cost that was charged upon purchase will not be refunded in the case of a return. We will refund your money no more than 3 business days after we have received your return. Refunds will be made through your original transaction method.

When returning or exchanging an article the buyer will pay for the return shipping.

We require all packages to be wrapped carefully to your return.

INTERNATIONAL ORDERS
We ship internationally to several countries. To find out if we ship to your country, simply put an item in the shopping cart and go to the checkout to see if your country is listed.

When ordering you will pay a reduced shipping charge. However we can not cover it fully due to the high cost of international shipping.

Our shipping is carried out through FedEx, with home delivery. Customs and VAT fees will be added when importing goods to countries outside the European Union. The fees will be charged by FedEx and are not included in the order total.

UNCLAIMED ORDERS
If UPS can’t deliver the package to you we will have to charge you 40 EUR or 50 USD for the shipping and handling back to us. Remember that you can always track your package through the shipping confirmation e-mail that you receive when we ship you order. Didn’t receive a shipping information e-mail? Please check your spam filter before contacting info@gramshoes.com.

TRANSPORT DAMAGES
Gram will cover all costs of replacing the merchandise due to damage caused during transportation. If there is visible damage to the package upon delivery, please refuse it. Ask the distributor to note why it has been refused, contact info@gramshoes.com and report the damage caused by transportation with relevant details about the damage and your current order number.

FORCE MAJEURE
If Gram fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Gram cannot be held responsible for the consequences.

PAYMENT OPTIONS
In our webshop we accept payments in the following currencies

SEK – Sweden, Norway, Denmark, Finland
Euro – Rest of Europe
USD – Rest of the world

Your order can be paid by using

Visa/MasterCard
Traditional credit card payment option through secure servers.
We can never access your credit card information.

PayPal
A safe and easy way to pay with your card online.
We do not use surcharges for PayPal.
Read more PayPal

Klarna Faktura
Buy now, pay within 30 days.
Only applicable in Sweden.

Terms & Conditions Klarna: klarna.com/sv/villkor

Klarna Kampanj
By using Klarna Konto you have the possibility to split your payments monthly to suit your needs. To find out more, please visit Klarna and read more: https://klarna.com/campaign/christmas2015/?lang=sv
Only applicable in Sweden.

Terms & Conditions Klarna: klarna.com/sv/villkor

SAFE PAYMENTS
We cooperate with DIBS and VISA/MasterCards secure payment solution 3D Secure to make sure that your payments are always carried out in a safe way. All payment information is encrypted. We will never have access to your credit card or payment information and no data is stored.

CUSTOMER SERVICE
Our digital customer service is open
Business days 9.00-17.00 (CET +1 hour)
Please note that our customer service is closed during weekends and holidays. We will reply to your e-mail the following business day.

info@gramshoes.com

- See more at: http://www.gramshoes.com/terms-conditions/