RETURNS AND CLAIMS

RETURNS AND CLAIMS

RETURNS

We don’t just obide by the Swedish and International Sale of Goods Act – we try our hardest to exceed it.

When shopping at gramshoes.com you’re always entitled to a 30 days full refund guarantee. Return your order undamaged and in its original packaging within 30 days and we will give you your money back. We require all packages to be wrapped carefully to accept your return. Please note that the shipping cost that was charged upon purchase will not be refunded in the case of a return. We will refund your money no more than 3 business days after we have received your return. Refunds will be made through your original transaction method.

The return cost is not covered by Gram.

Please send your package to:

Gram International AB
Södermannagatan 16
116 23 Stockholm
SWEDEN

EXCHANGES
Do you want to exchange your shoes for another size or another item? The 30 day guarantee covers that as well. Please contact info@gramshoes.com and let us know, ship the shoes you wish to exchange back to us and we'll send out your new shoes as soon as we receive your package. Please note that all exchanges are subject to availability.

Please send your package to:

Gram International AB
Södermannagatan 16
116 23 Stockholm
SWEDEN

We require all packages to be wrapped carefully to your return.

CLAIMS
Gram cover all costs of replacing the merchandise due to damage caused during transportation. If there is visible damage to the package upon delivery, please refuse it. Ask the carrier to note why it has been refused, contact info@gramshoes.com and report the damage caused by transportation with relevant details about the damage and your order number.

If you have any other issues with your shoes, please contact us on info@gramshoes.com and we'll do our best to sort it out for you!

// The Gram team